Consumer Compliance Manager

Sutton Bank

Location: Ohio

Summary:

Sutton Bank is seeking a Consumer Compliance Manager to support its growing, nationwide, consumer payment card activities, which include prepaid and credit programs with multiple industry-leading third-party fintech providers. Working in close partnership with Legal, the incumbent will be relied on to review and approve advertising copy, regulatory disclosures, and account terms and conditions, as well as provide ongoing advisory support. The abilities to develop practical compliance solutions for innovative and highly-complex bank products and services, and communicate effectively in dealings with key stakeholders across the bank, both orally and in writing, are essential. Qualified candidates will possess a minimum of five (5) years of directly relevant consumer compliance experience combined with in-depth knowledge of the applicable laws and regulations.

Essential Functions:

• Identifies and regularly advises on compliance solutions involving highly-complex laws, regulations, and business concepts.

• Reviews multi-channel marketing and advertising materials for compliance with applicable laws and internal and financial industry standards for treating customers fairly.

• Strong written and verbal communication skills, with an emphasis on the ability to explain complex concepts in understandable terms.

• Deep knowledge of applicable payments laws and regulation, including, without limitation, the Electronic Funds Transfers Act and Regulation E; the Truth In Lending Act and Regulation Z; and state and federal laws prohibiting unfair, deceptive or abusive acts or practices UDAP/UDAAP). In addition to the foregoing, general knowledge of applicable federal and state anti-money laundering requirements is a plus.

• May participate in compliance testing from time to time and able to identify quickly both issues and root cause(s) when compliance problems arise.

• Consults with Legal and interacts with Compliance peers on an ongoing basis.

• Reviews policies, procedures, and practices to ensure compliance with applicable consumer laws and regulations.

• Reviews and may prepare training on applicable regulatory requirements.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications, as well as, present information to groups of managers, employees, customers, etc.

• Excellent interpersonal skills.

• Strong knowledge of the business area that is being supported.

• Self-directed and motivated.

• The ability to manage multiple tasks and meet deadlines.

• Ability to learn new software packages that are position specific.

• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to multitask, effectively identify potential risks to escalate when necessary.

• Excellent attention to detail.

• Knowledge of lending, deposit and BSA related compliance laws and regulations.

• Able to understand and translate banking regulatory laws, regulations, guidance and expectations into banking practices.

• Sound knowledge of typical banking operations.